75 Alice St S, Wiley Park NSW 2195, Australia 13-J Gulberg III, Lahore, Pakistan
+61 452632634 +92 3015874747
info@bpovo.com pak@bpovo.com

INBOUND CALL CENTER

Take full advantage of our Inbound VOIP customer service and inexpensive inbound rates covering the globe at any given moment with dedicated agents. With Custom IVR, Welcome Messages, Crystal clear Audio and call recording, your calls are our top priority and your clients will never be left hanging in queues, we provide the best in-class services with outstanding response time and reporting.

Customer Support

  • General Inquiries: Addressing questions and concerns from customers about products, services, or policies.
  • Technical Support: Assisting customers with technical issues or troubleshooting.
  • Order Status and Tracking: Providing information on the status of orders and helping customers track their shipments.

Complaint Resolution

  • Handling Complaints: Experience hassle-free complaint resolution. We prioritize timely and effective solutions to ensure your satisfaction.
  • Escalation Processes: For complex issues, trust our seamless escalation processes. We elevate challenges to higher support levels, ensuring every concern is addressed with expertise.

Sales Support

  • Product Information: Offering detailed information about products or services to help customers make informed purchasing decisions.
  • Assistance with Purchases: Guiding customers through the buying process and helping with order placement.

Virtual Receptionist Services

  • Call Routing: Directing incoming calls to the appropriate departments or individuals.
  • Automated Responses: Providing automated responses for basic queries through interactive voice response (IVR) systems.
Why Opt Us?

Choose Us for Unmatched Expertise and Innovation

Unlock Cost-Effective Solutions

Experience the advantage of meticulously managed outsourcing services designed to suit your budgetary constraints. At BPOVO, we specialize in tailoring bespoke plans that seamlessly align with your business objectives, ensuring maximum value for your investment.

Experience with Exceptional Support

Our agents undergo comprehensive training and are committed to exceeding expectations by providing top-notch service. Carefully selected for their capabilities, they consistently deliver exceptional support

Expert Solutions, Scalable Support

Leverage our deep understanding of your business domain. Our outsourcing services are meticulously crafted to seamlessly integrate and adapt alongside your evolving business needs, ensuring scalability whenever required.

Swift Response, 24/7 Satisfaction

Prompt response is a cornerstone of our outsourcing services. Operating around the clock, our agents ensure timely delivery of results and keep you satisfied at all times.

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